About the role
This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.
Your new role
As an Administration Officer within our Switchboard Services team, you'll play an important role in keeping Logan Hospital connected by delivering professional and responsive telecommunications and information services to patients, visitors, staff and external stakeholders. You'll do this by:
- Managing incoming calls and enquiries, providing courteous and helpful customer service.
- Maintaining accurate telephone directories, databases and switchboard information.
- Coordinating hospital pager allocation, maintenance and repairs.
- Supporting emergency response communications by following established procedures and protocols.
- Building positive working relationships with hospital teams and contributing to a collaborative, supportive workplace.
About you
You're a confident communicator with a strong customer service focus who enjoys working in a busy, team-oriented environment. You will bring:
- Excellent interpersonal and communication skills, with the ability to engage professionally with a diverse range of people.
- Strong organisational skills and the ability to multitask, prioritise and remain calm under pressure.
- Confidence using computer systems, maintaining accurate records and undertaking data entry.
- A proactive, reliable and flexible approach, with the ability to work both independently and as part of a team.
- A commitment to delivering accurate, high-quality work while maintaining confidentiality and professionalism.
- Previous experience in switchboard or telecommunications services will be highly regarded.
Check out our quick tips and application essentials!
What we can offer you
- The opportunity to make a meaningful contribution to a busy hospital environment and support the delivery of quality patient care.
- Work alongside a friendly, collaborative and supportive team.
- Gain valuable experience within one of Queensland's largest public healthcare providers.
- Be part of an organisation that values diversity, inclusion, respect and professional development.
- You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
Logan Hospital
Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.
We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.
Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.