About the role
About the role
To provide efficient, effective, professional and client focused administrative support, servicing areas which may require you to work within a 24/7 roster with short notice, requiring quickly adapting to workplace team dynamics.
Predominately the role will be required to cover unplanned, planned and extended ad hoc/emergent leave, and at times may be required to conduct administrative support to temporary projects/redevelopment type area.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Provide a high level of professional customer service whilst ensuring clients are dealt with and responded to professionally and efficiently
- Provide a high level of administrative support with multidisciplinary team ensuring business needs are met to a high standard
- Exercise judgment and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken
- Ability to adapt to change to ensure continuous improvement in processes whilst providing quality care to patients, families and carers
- Effectively communicate with patient, visitors and staff and demonstrate empathy, patience and a positive customer focus
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Find out about the role in more detail and how to apply in the attached Role Description.