About the role
Mandarin Oriental Lutetia, Paris is looking for a Deputy Chief Concierge!
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Lutetia, Paris has been an emblematic establishment of Paris since 1910. With its 184 rooms, including 49 suites, the hotel offers the best of the Left Bank to Parisians and visitors from around the world. This iconic property is also a top culinary destination on the Left Bank, with several restaurants and bars: Brasserie Lutetia, the Le Saint-Germain restaurant, Bar Joséphine, and Bar Aristide—gathering places where guests can meet, exchange, and savor the Parisian delights for which the hotel is renowned. At the heart of the hotel, the Akasha Spa, a 700 m² holistic wellness oasis, invites you to relax and rejuvenate.
About the job
Based at Mandarin Oriental Lutetia, Paris the Deputy Chief Concierge supports reports directly to the Chief Concierge.
As Deputy Chief Concierge you will be responsible for the following duties:
- You will foster and cultivate a climate of trust within the Concierge team, encouraging cooperation, knowledge sharing, and a pursuit of excellence.
- You will coordinate, organize, and supervise the work of the teams, ensuring compliance with hotel standards and procedures. You will also take part in training initiatives to develop team members' skills and maintain a high level of excellence.
- To ensure smooth service operations, you will work closely with other hotel departments—particularly Front Desk and Food & Beverage—and follow up on guest requests to ensure they are properly fulfilled.
As Deputy Chief Concierge we expect from you
- Fluency in English and French and a significant experience in the parisian luxury hospitality industry—ideally a minimum of 5 years
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Our local benefits
- 13th month bonus
- 100% public transport reimbursement
- €45 Uber credit after the last metro
- Sustainbale mobility package
- Staff cafeteria
- 70% coverage of the health insurance premium
We’re Fans. Are you?