About the role
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
You’ll be excited to work in this role if...
- You enjoy talking to people all day and take pride in turning an enquiry into a driver who’s ready to go
- You like seeing the full journey through, from first call to vehicle handover
- You work well independently and are motivated by targets and by getting results quickly
About the role
We’re looking for a confident, motivated Activation Lead to join our Hub Operations team at the Uber Partner Location in Tower Hill, London, on a 3-month fixed-term contract, available to start immediately.
You’ll be the person who takes new driver leads from first enquiry to behind the wheel, qualifying them, making sure they’re fully compliant and getting them smoothly into a Splend vehicle. It’s a fast-paced, people-focused role where you’ll speak to 20+ drivers a week, face to face.
If you enjoy real conversations, hitting targets and helping people get on the road, you’ll thrive here.
Hours: Monday to Friday, 9:30am to 5:00pm (with an unpaid one-hour lunch from 12pm to 1pm)
Key Responsibilities
- Educate, nurture and qualify prospective drivers by phone and in person, explaining Splend’s vehicle products and benefits
- Own the onboarding journey from interested lead to active, paying vehicle subscriber
- Work closely with our Uber hub partners to keep the driver pipeline moving
- Make sure every driver meets compliance requirements, including PCO licensing, insurance and background checks, before vehicle handover
- Support drivers who have been deactivated from a platform, coordinating re-activation and training
- Partner with Hub Fleet Depot Managers and Customer Experience Specialists so vehicles are ready when drivers are
- Track pipeline metrics, reduce the time it takes to get drivers activated and hit weekly and monthly volume targets
Key Requirements
- Proven experience in sales activation, high-volume account management, onboarding or lead generation
- Experience handling a fast-moving customer pipeline while keeping customer satisfaction high
- Strong, proactive verbal communication skills, comfortable running consultative sales calls and in-person training sessions
- Comfortable tracking pipeline metrics and working towards weekly or monthly targets
- Confident, motivated and able to work well independently
- Available to start immediately
- Experience in mobility-as-a-service, automotive, car rental or gig-economy platforms is an advantage
Diversity & inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.