About the role
Who we are
CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
About the role
We are looking for an enthusiastic and detail-oriented Accounts Receivable Analyst to join our Finance team in Bogotá. This entry-level position offers significant autonomy and flexibility, ideal for a proactive self-starter who is eager to learn, solve problems creatively, and contribute to our team’s success.
What you’ll do
Customer Collections & Outreach
- Drive timely cash recovery by proactively managing accounts receivable collections through customer outreach via email and other communication channels.
- Develop and execute outreach strategies tailored to customer segments, prioritizing accounts based on risk assessment and payment history.
- Collaborate with internal stakeholders to resolve payment issues and ensure a seamless customer experience.
- Maintain accurate, detailed records of outreach activities, customer communications, and collection outcomes.
Data & Reporting
- Manipulate and analyze data from spreadsheets and internal dashboards to identify trends, inform outreach strategies, and prepare actionable AR and collections reports.
- Perform regular data audits and escalate accuracy or availability issues, partnering with the team to strengthen reporting capabilities and overall AR data integrity.
Account & Payment Processes
- Manage customer-related processes such as payment applications and account reconciliations, coordinating with external parties as needed.
- Serve as a key point of contact for the operations team on day-to-day billing and collections matters, responding via email in a professional and efficient manner.
Continuous Improvement
- Contribute process and data-quality improvement ideas, and stay current on best practices in collections, customer engagement, and basic data analysis to drive results in a fast-changing environment.
Additional Support
- Assist with additional activities within Finance Operations as required.
What we’re looking for
- Proficiency in English is a must.
- Excellent written and oral communication skills and the ability to resolve customer complaints and misunderstandings diplomatically.
- Degree or advanced studies in Business Administration, Accounting, Finance, Economics, Industrial Engineering, or a related field (Técnico, Tecnólogo, or Pregrado).
- Strong analytical and problem-solving skills, with ability to interpret and manipulate financial data.
- Proficiency in Excel or Google Sheets; familiarity with data visualization tools is a plus.
- Strong organizational skills, able to prioritize tasks and manage time independently.
- Eagerness to learn and grow; ability to adapt to new procedures and technologies.
- Creative thinker who enjoys developing new solutions.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
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