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Zulu Alpha Kilo

Account Supervisor

Toronto, Ontario, Canada

Location
Toronto, Ontario, Canada
Work
Not stated
Employment
Not stated
Level
Manager
Function
Customer success & support
Pay
CA$70K – CA$80K a year (read from the ad)
Posted
2 days ago

Pay and the market here

The top of this role’s range, CA$80K a year, is 43% below the median of CA$140K for manager customer success jobs in Canada (middle half CA$104K – CA$145K, 13 jobs that state pay).

114 customer success jobs open in Toronto: 21% remote, 39 posted in the last 30 days.

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About the role

We were founded on the belief that the world needs more creativity. It’s what drives all our decision-making. There is just so much ineffective, badly crafted work in the world that never gets noticed, has zero impact and is a waste of client budgets. We are here to change all that. When you truly embrace creativity as a competitive advantage, you will see it transform your world and your business. We’ve witnessed this over and over with our own clients. And, as a purpose-driven company, we also use our creativity to do good in the world by supporting causes we truly believe in.

With 200 staff in New York, Toronto, and Vancouver, Z.A.K. is a magnet for top global talent. Want to change your world as a marketer? Let’s fight sameness together.

This is an exciting opportunity to work on a high-profile account alongside a great senior team, bringing together ambitious creative thinking, brand strategy, integrated media and production. The opportunity to create bold, exciting work that makes a lasting impact.

Who We’re Looking For

We are looking to bring on a talented Account Supervisor to join our client services team. If you thrive in delivering client service excellence in a creative agency environment, consider this opportunity below. More specifically, you will:

  • Manage and execute fully integrated campaigns with a balance between digital/interactive marketing focus and traditional above the line
  • Be the key day-to-day point of contact for clients, while developing trusting, professional, and respectful relationships
  • Collaborate with agency partners
  • Write and deliver briefs to creative teams
  • Schedule and participate in internal creative reviews
  • Build decks and work with the Account Director / Business Group Director to set up the strategy for client creative presentations
  • Oversee account administration, such as creating estimates and issuing P.O.s, traffic instructions, copy decks, contact reports, BCR’s
  • Oversee the creation and maintenance of work-back schedules
  • Develop weekly status report and lead the weekly status meetings across multiple agency partners

Qualifications and Experience

  • 3+ years of experience in advertising
  • Thorough understanding of various production process (broadcast, digital, print) and ability to both personally deliver and oversee production of various elements and work with appropriate production vendors/partners/studios
  • An amazing relationship builder
  • Incredibly well organized, collaborative, receptive to change, laser focused on detail

Compensation for this role ranges from $70,000 to $80,000 CAD, depending on experience.

Zulu Alpha Kilo is an equal opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance withapplicable federal, provincial, and local laws. Zulu Alpha Kilo is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

This job posting relates to an existing vacancy. Zulu Alpha Kilo uses artificial intelligence systems in the recruitment process to screen, assess, or select applicants but all hiring decisions are made by humans.

We appreciate your interest in joining Zulu Alpha Kilo. When applicable, please include a link to your portfolio with your application. Although all applications are reviewed, only those selected for interviews will be contacted.

Source

Posted by Zulu Alpha Kilo on their own hiring page, job-boards.greenhouse.io. OptiTalent shows it as published, read 07 Nov 2026 12:06 UTC; the original is the reference.

View the original ad ↗

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