About the role
Overview
CMIC is seeking a sharp, operations-minded individual contributor to work closely with leadership as we scale a multi-state healthcare organization. This role is designed for someone who thrives in ambiguity, enjoys building structure from the ground up, and wants exposure to a growing healthcare business.
You’ll partner directly with leaders across operations, billing, and technology to improve systems, document processes, and drive execution on high-impact initiatives that support growth across new and existing states.
Responsibilities
- Serve as a power user of Microsoft Dynamics CRM, sales operations, technology / point solution integration, process optimization, reporting, and more
- Build, document, and continuously improve internal SOPs and workflows; key deliverable in Year 1 being buildout of Company Wiki
- Support operational readiness for new state launches and expansion
- Partner with administrative, billing, and collections teams to streamline operations and improve efficiency
- Support data analysis, reporting, and invoicing improvements to enhance visibility and accuracy
- Help roll out new tools, workflows, and process changes by training and supporting internal teams
Ideal Background
- 1–4 years of experience in operations, consulting, professional services, or a fast-paced startup environment
- Strong organizational skills with a bias toward execution and follow-through
- Comfortable working independently, managing multiple projects, and navigating ambiguity
- Curious, proactive, and motivated by building systems that scale
- Experience with Microsoft Office, especially Excel, as well as Microsoft Dynamics 365 and Quickbooks / accounting software is a major plus