About the role
Who Are We?
At SecureIQ, we connect exceptional professionals with high-growth businesses across Australia, New Zealand, the US, and the UK.
We partner with ambitious companies that invest heavily in their people and provide opportunities for long-term career growth. Our goal is to match top talent with businesses where they can make a genuine impact while receiving ongoing support throughout the hiring process.
This opportunity is with a fast-growing creative business that has built a strong reputation within its industry and continues to experience rapid growth year after year.
About the Role
We're looking for a commercially minded Account Manager to take ownership of an established portfolio of clients, ensuring an exceptional customer experience while driving renewals, account growth, and long-term partnerships.
You'll become the trusted point of contact for your clients, managing relationships from onboarding through project delivery, renewal conversations, and identifying opportunities to expand accounts over time.
Approximately 60% of your portfolio will consist of recurring retainer clients, while the remaining 40% will be project-based clients that you'll proactively nurture and re-engage as new opportunities arise.
Working closely with senior leadership and internal delivery teams, you'll play a key role in ensuring projects run smoothly while contributing directly to revenue growth through client retention, renewals, and upselling.
What success looks like: Building long-term client relationships, maintaining high renewal rates, identifying growth opportunities across your portfolio, and ensuring clients receive an outstanding experience from start to finish.
This role is ideal for someone who enjoys relationship management, thrives in a fast-paced environment, and wants to join a business where they can genuinely influence growth.
Requirements
Excellent spoken and written English.
3+ years' experience in Account Management, Client Success, Customer Success, or a similar client-facing commercial role.
Proven ability to build strong, long-term client relationships.
Experience managing renewals, retention, or growing revenue within an existing client portfolio.
Strong communication and stakeholder management skills.
Excellent organisational skills with the ability to manage multiple accounts simultaneously.
Commercial mindset with confidence identifying upsell and cross-sell opportunities.
Experience using CRM platforms to manage accounts, pipelines, and client activity.
Comfortable working in a collaborative, fast-moving business environment.
Ability to work full-time from the Dulwich Hill, Sydney office.
Nice to Have
- Experience working in a creative agency, digital marketing agency, media, or production environment.
- Familiarity with social media marketing, digital advertising, or content production.
- Experience working with founders, business owners, or senior marketing stakeholders.
Benefits
Competitive salary of $80,000 + Superannuation.
On-target earnings of $110,000–$125,000
Uncapped commission on renewals and account growth.
Work directly with an ambitious leadership team in a rapidly growing business.
Genuine career progression as the company continues to expand.
Join a collaborative, high-performing team where your ideas and initiative are valued.
Opportunity to own client relationships from onboarding through long-term growth and become a key contributor to the company's continued success.