About the role
MediaAlpha is a customer acquisition solutions provider powered by technology and data science. The company provides industry-leading solutions designed to reach consumers shopping within high-consideration categories such as property and casualty insurance, health insurance, life insurance, and more.
Location: Los Angeles or Bellevue, preferred
Role Overview
MediaAlpha is looking for an enthusiastic Account Manager to join our Supply Partnerships team. You’ll onboard new publishers, manage a book of small to mid-size accounts, and use our proprietary supply-side platform to optimize partner performance. You’ll also help maintain the process documentation that keeps our team running smoothly.
This role is a great fit if you deliver high-quality work, pride yourself on exceptional organization skills, and thrive in a client-service environment.
What You’ll Do
- Onboard new publishing partners and manage day-to-day relationships across a portfolio of 50+ small to mid-size accounts.
- Develop a deep understanding of each partner’s revenue model and technical setup so you can monitor performance, recommend solutions, and optimize partnership revenue.
- Prioritize account activities based on partner needs, industry trends, revenue potential, and our account management best practices.
- Build and maintain reports for internal users and external clients.
- Provide account management support for all new product initiatives and recommend new platform features based on publisher, internal feedback, and internal requirements.
- Troubleshoot and QA technical issues, and clearly communicate problems to our technology teams.
- Establish and maintain effective communication and working relationships with all team members.
- Resolve partner issues efficiently and proactively.
- Assist in achieving publisher retention and team revenue goals.
What You’ll Bring
- 2+ years of account or client management experience in online advertising.
- Experience in adtech, programmatic advertising, or digital marketing.
- Experience in the insurance industry is preferred.
- Bachelor’s degree in business or a related field is preferred.
- Proficiency in Excel, including VLOOKUP, pivot tables, and data manipulation.
- Ability to present data clearly to internal and external audiences.
- Technical aptitude and comfort learning new platforms and troubleshooting problems.
- A data-driven approach to decision-making.
- Strong client-service orientation.
- Exceptional attention to detail.
- Clear, concise communication skills, especially in writing.
- Ability to manage multiple competing priorities in a fast-paced environment.
- A collaborative, positive approach to working with others.
- A growth mindset: eagerness to learn, drive to improve, and comfort learning from mistakes.
- Curiosity and AI aptitude: a strong desire to explore emerging technologies, use AI-driven tools, and keep learning to improve operational workflows and partner performance.
Compensation & Benefits
We are excited to offer a competitive base pay range of $70,000 to $97,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including:
- Annual bonus program and participation in our Restricted Stock Unit program
- 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
- 100% Employer paid long term disability, and life insurance
- 401(k) retirement plan with matching contributions to help you plan for your future
- Open Paid Time Off policy with a birthday day off, 13 holidays, and 5 Recharge days
- Professional development reimbursement
- Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
- 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver
- Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement
Diversity, Equity, and Inclusion
MediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change.
Fair Chance
MediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at peopleops@mediaalpha.com or (213) 316-6256.