About the role
Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.
We are seeking an Account Manager to support Eightcap’s growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market. This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.
Key Responsibilities
- Sales & Pipeline Growth: Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.
- Educational Leadership: Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.
- Full-Cycle Lead Management: Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.
- Market Authority: Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap’s value proposition to a diverse audience.
- Client Relationship Management: Provide premium customer service by handling feedback, requests and technical queries with speed and professional precision.
- Operational Excellence: Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.
- Internal & External Stakeholders: Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering, while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.
Requirements
- Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.
- A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities.
- A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.
- Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.
- A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.
- A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
- A proven ability to work independently, take initiative and drive projects from conception to completion.
- A background in telemarketing or professional call centres is considered a plus.
- RG146 qualification is highly advantageous.
Benefits
What's it like to work at Eightcap?
We have built a performance-driven environment where you're given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.
We also support you through
- Ongoing investment in your career development, including technical and professional training.
- Wellness and lifestyle perks, such as monthly corporate massages.
- Drinks every Friday.
- Parental leave entitlements.
- Staff referral bonus programme.
- Annual flu vaccinations.
- Purchased leave.
- Novated leasing options for vehicle financing and management.
- A great CBD location with easy access to public transport.
- A multicultural, collaborative and supportive team culture.
- Being part of exciting new projects for the company.
- Regular social activities.
Don't check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you're ready to grow with us, we're ready to meet you.