About the role
Who We Are
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Role Overview
As a Strategic Account Executive, you’ll own Serval’s largest and most strategic opportunities. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives — often across multiple regions or business units — to help enterprises transform their workflows through AI automation.
You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what “AI-powered IT” looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
What You’ll Do
- Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
- Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
- Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
- Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
- Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
- Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.
- Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
What You’ll Need
- 10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
- Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
- Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.
- Skilled in strategic account planning, multi-threading, and executive communication.
- High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
- Exceptional presentation, negotiation, and storytelling skills.
- Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Nice to Have
- Previous experience at high-velocity SaaS companies.
- Experience joining or helping scale an early-stage (Series A - Series D) startup.
- Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
- Familiarity with AI, ITSM, or workflow automation categories.
- Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Compensation
- The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.
What We Offer
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.