About the role
About Metal
Metal is an AI-powered operating system for founders raising venture rounds. Used by thousands of founders across the globe, our platform brings deep intelligence to core workflows involved in fundraising. In the long-term, our mission is to build the rails of the venture industry by bringing efficiency to venture rounds.
About the Role
As part of our sales organization, the Account Executive role focuses on ensuring a world-class onboarding experience for customers on the Metal platform. Successful candidates will demonstrate an ability to become subject matter experts on Metal's product capabilities and startup venture funding.
The role will work closely with our product and engineering teams to ensure that feedback from the market flows quickly to inform our product roadmap and direction. The right candidate(s) will play a critical role in shaping the customer journey, setting the tone for long-term retention and driving upsell opportunities.
What You’ll Do
- Conduct high-impact, structured demo calls with prospective founders, showcasing how Metal’s AI specifically solves their fundraising bottlenecks.
- Evaluate founder profiles and fundraising stages in real-time to ensure they are a high-signal fit for the platform.
- Troubleshoot issues in real time and remove blockers to ensure trial success.
- Collaborate with the wider growth team to ensure qualified leads are transitioned seamlessly and primed for conversion.
- Contribute to building Metal’s pitch playbooks and documentation.
- Advocate for customer needs internally, providing input to product and sales.
What We’re Looking For
Non-Negotiable Qualities
- Comms Fluency: Native-level spoken English; clear and confident with North American customers.
- Critical Thinking / IQ: Strong problem-solving and troubleshooting ability.
- Drive / Internal Motivation: Ownership mindset and passion for helping customers succeed.
- Culture Fit: Ambition, humility, and learning capacity.
Minimum Qualifications
- Experience in customer-facing roles (support, onboarding, success, or implementation).
- Proven ability to manage multiple customer accounts and deliver measurable outcomes.
- Availability to work in the North American and European timezones
- Comfortable working in a fast-paced environment with high standards for quality.
Preferred
- Experience in SaaS onboarding or customer success functions.
- Familiarity with early-stage startups or tech-driven customer journeys.
- Track record of improving retention or customer adoption metrics.
Why Join Metal?
You’ll be the first Customer Success Specialist at Metal, shaping the onboarding experience and setting the foundation for our customer success org. This role offers direct exposure to founders, the opportunity to create impact from day one, and a pathway to leadership as the team scales.