About the role
Open Vacancy: This role is a current, active position and we are accepting applications.
Our client is an independently owned omnichannel marketing agency focused on insight-led shopper marketing, conversion and sales lift.
Our client is seeking a senior, hands-on Account Director to lead a new piece of business and bring established-agency discipline to a lean, entrepreneurial team. In-depth retail and foodservice knowledge, on-premises marketing experience and omnichannel program leadership are essential.
The Role: You will be the senior day-to-day client lead and the owner of account delivery, scope and commercial performance. This role combines trusted client counsel with rigorous project and operational leadership. You will work with our client's strategy, creative, studio and media leads, external partners and specialist vendors.
The Opportunity: Bring the rigour of a larger agency to a business where your contribution is visible. You will work directly with the President, shape how a major account operates and help a senior integrated team deliver strong client outcomes without unnecessary bureaucracy.
Responsibilities
Client Relationship & Account Leadership
- Act as the primary senior contact for key accounts, building long-term strategic client partnerships.
- Lead high-impact client presentations, briefings, and strategic campaign reviews.
- Drive account growth, identifying organic expansion and new revenue opportunities.
Campaign Strategy & Execution
- Oversee end-to-end execution of integrated retail, shopper, foodservice, and omnichannel campaigns.
- Translate client briefs into actionable strategic plans with measurable business outcomes.
- Collaborate cross-functionally with strategy, creative, studio, and media planning teams.
Operations, Budgeting & Team Management
- Manage account budgets, resource allocation, project scopes, and overall profitability.
- Supervise, mentor, and guide account managers and coordinators in daily project workflows.
- Ensure campaigns deliver on time, on budget, and against target KPIs.
Success in this Role
First 30 days. Establish stakeholder, retailer/operator and approval maps; validate the brief pipeline and delivery boundaries; launch practical intake, workflow and commercial controls.
By 60 days. Embed the agreed Project workflow, portfolio calendar, resource plan and weekly time-and-cost review with project-management support.
By 90 days. Demonstrate controlled delivery, documented decisions and scope changes, reliable financial forecasts and an improvement plan based on actual workload and client feedback. Establish trusted working relationships with key client stakeholders and present an initial account-health and improvement plan based on client feedback, workload and delivery data.
Requirements & Qualifications
- Experience: 8+ years of agency account management experience leading integrated shopper, retail, or CPG marketing programs.
- Industry Domain: Proven knowledge of the retail, CPG, and foodservice landscapes.
- Omnichannel Expertise: Hands-on familiarity with retail media, digital activations, in-store/on-premises marketing, and e-commerce strategies.
- Leadership: Track record of managing cross-functional team workflows and client budgets.
- Communication: Exceptional presentation, negotiation, and client-facing communication skills.
Bonus Experience
- Familiarity with local regulatory considerations, category approval processes, and Quebec-market/French-adaptation requirements (French capability is an asset).
AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
Accessibility: If you need any accommodations during the interview process, please let us know.
Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.
For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.