About the role
Accommodation Team Leader | Defence Services | Western Australia
Location: Multiple Defence Sites – Perth & Surrounding Areas, WA
Division: ISS Defence – Living & Working Services
Lead, Inspire and Make a Difference with ISS!
Are you an experienced accommodation or hospitality professional with a passion for leading teams, delivering exceptional customer service and keeping operations running smoothly?
ISS Facility Services is seeking a motivated and organised Accommodation Team Leader to oversee accommodation services across allocated Defence sites in Western Australia.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys supporting and developing teams, and takes pride in creating a positive accommodation experience for Defence personnel.
At ISS, we make space for people and businesses to thrive.
About the Opportunity
As an Accommodation Team Leader, you'll be responsible for coordinating the day-to-day delivery of accommodation services across allocated Defence sites.
Working closely with the Cleaning Team Leader and site management, you'll oversee accommodation bookings, room readiness, arrivals and departures, occupancy and customer service requirements.
You'll play a key role in ensuring accommodation services are delivered safely, efficiently and to a consistently high standard, while supporting your team and responding to changing operational priorities.
Key Responsibilities
- Lead accommodation operations: Coordinate daily accommodation services, including bookings, room allocations, arrivals, departures and occupancy management.
- Manage room readiness: Work closely with cleaning teams to ensure rooms are prepared, presented and available to meet operational requirements.
- Support and develop your team: Provide leadership, coaching and guidance to accommodation staff, promoting teamwork, accountability and high performance.
- Deliver exceptional customer service: Respond professionally to guest enquiries, complaints and accommodation requests, ensuring timely resolutions.
- Coordinate operational priorities: Monitor room availability, occupancy and changing accommodation demands to ensure smooth service delivery.
- Maintain quality standards: Conduct accommodation inspections and ensure presentation, cleanliness and service standards are consistently achieved.
- Oversee administration: Support accommodation records, bookings, reporting and accurate completion of required documentation.
- Work collaboratively: Liaise with Defence representatives, cleaning teams and site management to resolve operational issues and maintain service continuity.
- Drive continuous improvement: Identify opportunities to improve accommodation services, customer satisfaction and operational efficiency.
- Champion workplace safety: Promote safe work practices and ensure compliance with ISS and Defence procedures.
About You
We're looking for a proactive, organised and customer-focused leader who enjoys working with people and delivering high-quality accommodation services.
To be successful, you'll have
- Demonstrated experience in accommodation, hospitality, facilities management or a similar customer-focused operational environment
- Experience coordinating accommodation services or managing service delivery across teams or multiple locations
- Strong frontline leadership, coaching and team development skills
- Excellent customer service and stakeholder management abilities
- Strong organisational, planning and time management skills
- The ability to manage competing priorities and respond to changing operational requirements
- Experience handling customer enquiries, complaints and service issues
- Strong problem-solving and decision-making abilities
- High attention to detail, particularly in room presentation, customer experience and service standards
- The ability to work independently and collaboratively with operational teams
Essential Requirements
- Australian Citizenship – mandatory
- Ability to obtain and maintain a Defence Baseline Security Clearance
- Current unrestricted Australian Driver's Licence
- Ability to meet the physical requirements of the role
- Ability to comply with Defence site access, safety and security procedures
Highly Regarded
- Previous experience within Defence, government or secure facilities
- Experience coordinating accommodation operations across multiple sites
- Knowledge of accommodation booking, occupancy or facilities management systems
- Senior First Aid qualification
Why Join ISS?
At ISS, our people are at the heart of everything we do.
We offer:
- Leadership opportunities: Take ownership of accommodation operations and make a real impact
- Career development: Training and opportunities to grow within a global organisation
- Supportive workplace: Work alongside experienced leaders and collaborative teams
- Employee benefits: Access to retail discounts and wellbeing initiatives
- Meaningful work: Support the people who serve Australia's Defence Force
- Professional growth: Build valuable experience in a unique Defence environment
Ready to Lead the Way?
Take the next step in your accommodation or hospitality career with ISS!
If you're an experienced accommodation professional who enjoys leading teams, solving problems and delivering exceptional customer experiences, we'd love to hear from you.
Click APPLY NOW and join the ISS Defence team!
Diversity & Inclusion
ISS is committed to creating a diverse, inclusive and respectful workplace where everyone has the opportunity to thrive.
We encourage applications from Aboriginal and Torres Strait Islander peoples, veterans and Defence family members, people with disability, culturally and linguistically diverse communities and members of the LGBTIQA+ community.
Learn more about ISS Australia & New Zealand at www.au.issworld.com.
We respectfully request no agency approaches.