About the role
Position Announcement and Specifications
Title: Academic Student Support Associate 5
Classification: Non-Exempt – Full-time
Direct supervision received from: Student Services Coordinator
Functional supervision received from: TCATN Vice President
Office Location(s): 100 White Bridge Pike; Nashville, TN 37209
Hours: 7:30 – 4:00, Monday - Friday
FUNCTION OF THE JOB
The Tennessee College of Applied Technology Nashville is accepting applications for a full-time Academic Student Support Associate 5. High school diploma or equivalent required; graduate of Technical Business Program, A.S. or
B.S. preferred. Graduation from a standard high school or post-secondary training in an appropriate field and evidence of experience to perform the work successfully.
KNOWLEDGE, SKILLS, & ABILITIES
- Evaluate situations and make decisions,
- Establish and maintain an effective working relationship with the students, the public, and other employees,
- Strong interpersonal and communication skills
- Ability to collaborate effectively with a wide range of constituencies in a diverse community.
- Aptitude for analyzing student data for reporting.
- Organizational rules, regulations, and procedures,
- Understand and follow oral and written instructions.
GENERAL REQUIREMENTS
- Assist applicants in completing the online application for enrollment and FAFSA application for federal and state funds.
- Process applications, enrolling applicants, and conducting new student orientation.
- Provide general information to current and prospective students related to career goals and financial aid programs.
- Assist in providing personal and group career goal guidance.
- Maintains contact with prospective applicants, school counselors, and sponsors by telephone and through written correspondence.
- Assist GED recipients and dual enrollment students with furthering their education through the college by counseling with them concerning career goals and financial aid options.
- Assist in recruiting efforts by calling interested applicants, sending e-mails, and attending career days at local high schools and civic centers.
- Performs other work as assigned.